Privacy Policy

1. Who we are

Mint Website Design is operated by Anthony, trading as Mint Website Design, providing website help, edits, and digital services to small businesses across Australia. You can contact us at hello@mintwebsitedesign.com.au.

2. What information we collect

When you visit our website:

• Your name and email address, if you complete a contact or "Submit a Task" form;
• Your phone number, if you choose to provide it;
• Details about the task or website issue you describe;
• Any files or attachments you upload (such as screenshots or briefs);
• Technical data such as your IP address, browser type, device, and pages visited, collected automatically through cookies and analytics.

When you create a client dashboard account:

• Your name and email address used to register;
• A password (stored in encrypted form);
• Your role (for example, user or admin) and account preferences;
• Records of the tasks you submit, quotes, approvals, and messages exchanged through the dashboard.

When you engage us for work:

• Contact and billing details;
• Access credentials for your website, hosting, CMS, or platforms (where needed to complete the work);
• Content, images, and materials you provide for the task;
• Records of quotes, invoices, and payments.

3. How we collect information

We collect information that you provide directly through our forms, the client dashboard, email, or phone. We also collect some information automatically through cookies and analytics tools when you browse our website (see section 8).

We do not collect sensitive information (such as health or government identifiers) unless you provide it to us voluntarily. If you do, we will only use it for the purpose you provided it.

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes;
• Deliver the website or digital services you engage us to complete;
• Manage your client dashboard account and task history;
• Communicate with you about your task, including updates and support;
• Process invoices and payments;
• Send you our newsletter, where you have opted in (you can unsubscribe at any time);
• Improve our website, services, and customer experience;
• Meet our legal and record-keeping obligations.

5. Client dashboard & accounts

Our client dashboard lets you submit tasks, view quotes, approve work, track progress, and communicate with us. Account information and task records are stored so you and our team can access them. You are responsible for keeping your login details secure and should not share them. If you believe your account has been accessed without permission, contact us immediately.

6. Disclosure of information

We do not sell your personal information. We may share it with:

• Hosting providers, platforms, or third parties where necessary to complete your task (for example, your website platform or email provider);
• Payment processing services, where you make a payment to us;
• Analytics and email service providers used to operate our website and communications;
• Professional advisers or authorities where required by law or to protect our rights.

All third parties are expected to handle your information confidentially and in line with applicable privacy laws.

7. Storage & security

We store your information on secure servers and take reasonable steps to protect it from misuse, loss, and unauthorised access. However, no online transmission or storage is completely secure. Where you share access credentials with us, we recommend you change those credentials after your task is complete. We retain your information for as long as needed to provide our services and meet legal obligations, and then securely delete or de-identify it.

8. Cookies & analytics

Our website uses cookies and similar technologies to operate and to understand how visitors use the site. We use Google Analytics 4 to collect anonymous usage data such as page views and general location. This data helps us improve the site. You can control cookies through your browser settings; disabling them may affect some features.

9. Third-party platforms & links

Our website may contain links to third-party sites and platforms (such as Shopify, WordPress, or social media). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. When we work on third-party platforms on your behalf, their terms and privacy practices also apply to your data on those platforms.

10. Access & correction

You may request access to the personal information we hold about you, or ask us to correct it. You can do this through the client dashboard or by emailing us. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

11. Marketing

If you subscribe to our newsletter, we use your email address to send updates and tips. You can unsubscribe at any time using the link in our emails or by contacting us. We will not use your information for marketing without your consent.

12. Children's privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

13. Retention

We only keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After that, we securely delete or de-identify it.

14. Your rights

Under Australian privacy law, you have the right to access and correct your personal information, and to complain about how we handle it. If you have a concern, please contact us first. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of our website and services after changes means you accept the updated Policy.

16. Contact

If you have any questions about this Privacy Policy or how we handle your information, contact us at hello@mintwebsitedesign.com.au.